Profile

CV

• Education:

  The Open University (2017–2021)

  University of Sunderland (2008)

  Shiney Row College (Degree) (2007)

  Shiney Row College (2005)

  Houghton Keiper School GCSEs (2003)

• Qualifications:

  The Open University
  🎓 MSc in Information Security and Computer Forensics (2017–2021)
  I learned about keeping information safe 🔒, finding clues on computers 🕵️‍♂️💻, building and fixing software, and how to make security better in a team working on projects.

  ⭐ Skills:

  • Knowing the rules about protecting data, like GDPR 📜
  • Using tools to find problems on computers 🔍
  • Making software safe from start to finish 🛡️

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  University of Sunderland
  🎓 BSc in Network Systems (Top-Up Degree) – 2:1 (2008)
  In my final year, I learned about managing networks 🌐, planning big projects 📋, technology for phones 📱, and selling things online 🛒.

  ⭐ Skills:

  • Using Python 🐍 to write programs
  • Tools for managing networks ⚙️
  • Basics of phone and internet technology 📞💻

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  Shiney Row College
  🎓 Foundation Degree in Network Securities (2007)
  I studied how networks work and how to keep them safe 🖧🔒. I learned about things like wireless internet 🌐📶, firewalls, and VPNs to protect information.

  ⭐ Skills:

  • Writing Java code and using network tools like SSH 🛠️
  • Setting up WiFi and using Windows Server 🖥️

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  Shiney Row College
  🎓 A-Levels or Equivalent (2005)
  I took A-Levels in:

  • Computing (C) 💻
  • ICT Double Award (AB) 🖥️
  • AS Psychology (C) 🧠

  ⭐ Skills:

  • Writing programs with Visual Basic 🔧

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  Houghton Keiper School
  📚 GCSEs (2003):

  • ICT (A) 🖥️
  • Science (BB) 🧪
  • Maths (C) ➗
  • English (C) 📖
  • Geography (B) 🌍
  • French (C) 🇫🇷
  • Resistant Materials Technology (B) 🛠️
  • Religious Studies (C) ✝️

• Work History:

  Test Engineer, Sage
  📍 Gateshead (2019–20222)
  I started on the 50c Accounts team as a test engineer 🛠️. In 2021, I joined the Payroll team. My job involved working with teammates from all around the world 🌍. I tested new features, make sure they work, and help release them to users 🚀.

  ⭐ Cool things I did :

  • I’m was a security champion 🛡️, helping make systems safer.
  • I’ve worked on real-time protection tools like Sqreen 🔒.
  • I’m part of a team creating a fun cybersecurity competition 🕵️‍♀️🎯.

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  Technical Support Advisor, Sage
  📍 Gateshead (2017–2019)
  I helped customers over the phone ☎️ with tech and account issues. I worked closely with my team and shared helpful tips with customers about packages that could improve their businesses 💼📊.

  ⭐ Skills:

  • Expert in Sage 50c and other tools 🧾💻.
  • Solving customer problems quickly and kindly 😊.

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  Quality Analyst, Apple Campaign (Teleperformance)
  📍 Gateshead (2013–2017)
  I worked on Apple’s support team 🍎📱. I started helping customers with iPhones and Mac issues, then became a Quality Analyst. My job was to coach teammates so they could help customers better.

  ⭐ Highlights:

  • Helped reduce waiting times and improve customer happiness 🕒😊.
  • Trained and supported other advisors to meet Apple’s high standards ✨.

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  Customer Sales Representative, Blockbuster
  📍 Houghton-le-Spring (2010–2013)
  I helped customers find movies 🎥 and games 🎮, tested consoles, and handled payments 💵. I also opened and closed the store and kept everything secure.

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  Barmaid, Dubmire Workingmen’s Club
  📍 Houghton-le-Spring (2006–2010)
  I served drinks 🍺, kept the bar tidy ✨, and made sure everything was locked up safely at the end of my shift 🔐.

• Current Job:

  Associate security specialist at Sage

• Employer:

  Sage: A Great Place to Work

  Sage is a big company 🌍💻 that makes special computer programs to help businesses with things like counting money, paying workers, and keeping things organized 💼📊.

  Working at Sage is exciting because:

  • You get to be creative 🎨💡: Sage loves new ideas and helps you make cool things happen.
  • You can keep learning 📚🤓: They help you grow by teaching you new skills and giving you chances to try new things.
  • They care about you 🧘‍♀️❤️: Sage wants you to feel happy and healthy, so they make sure you have time for fun and family too.
  • Everyone is welcome 🌈🤝: It doesn’t matter where you’re from or who you are—Sage celebrates differences and works as one big team.

  People who work at Sage say it’s a friendly and fun place to work, where everyone helps each other and works together 🤗🏢.

  Sounds like a pretty cool job, right? 😊